Frequently Asked Questions
Everything you need to know about your hair health journey.
How long does it take to see results with Traya?
Since hair growth follows a natural biological cycle, most customers begin to see visible improvements in hair quality and scalp health within 3 to 5 months of consistent use.
What is the typical shipping timeline?
Once your order is confirmed, we typically process and dispatch it within 24-48 hours. Delivery usually takes 3-7 business days depending on your location.
Can I return my products if I change my mind?
We accept returns on unopened and unused products within 7 days of delivery. For hygiene and safety reasons, we cannot accept returns on items that have been opened or used.
Are the products safe for long-term use?
Yes, our products are formulated using a blend of Ayurveda, Dermatology, and Nutrition. They are designed for long-term hair maintenance and are free from harmful parabens and toxins.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
How do I track my order status?
Once your order is shipped, you will receive a tracking link via SMS and email. You can also track your package directly through the 'My Orders' section on our website.